Digital citizen services
Government and healthcare have been synonymous with long in-office and phone wait times, leading to disgruntled residents. Our award-winning platform helps government agencies create a simple, singular place for residents to request copies of vital records and apply for temporary family assistance, food service licenses and permits.
Government features:
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- Customized data integration
- Compatibility with REST and SOAP APIs
- Flat-file digestion
- Direct database connections
- Real-time updates from the platform to the data source
- Configurable business rules for handling specific use-cases
- Easy-to-use government administration tool
- Search for transaction details
- Ease the reconciliation process
- Run reports and view real-time analytics
User features:
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- Digital wallet
- Centralized profile for seamless interaction
- Storage of documents, receipts and preferred payment methods
- Various payment options
- ACH
- Debit and credit card
- Omni-channel experience
- Online with web and mobile app
- In-office with POS
- Over the phone with IVR
Public safety
311 is a non-emergency service for residents to find information about local services and report complaints or problems in their community.
Benefits for governments:
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- Increased citizen engagement
- Ability to respond to issues more quickly
- Easy-to-use administration tool
- Integrated reports
- Real-time analytics
Benefits for citizens:
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- Improved customer service
- Increased government transparency
- Real-time updates
- More convenience
- Easy-to-use services
- Omni-channel experience
See our government
software in action
Contact us and we’ll create a customized tour of the PayIt platform so you can see how we can help state and local government agencies transform their operations and improve their digital citizen services.
