About two-thirds of Americans use the internet to connect with their governments, according to a survey by Pew Research Center. The survey infers that residents are likely to carry out online transactions with the government when the opportunity provides them with increased convenience.
With 91% of U.S. households owning cars, per U.S. Census Bureau American Community Survey data, the Department of Motor Vehicles (DMV) transacts with residents often — meaning it’s essential for DMVs to provide easy-to-use online payment services.
Key takeaways:
- Offering DMV online payment options to residents provides convenience and encourages customer compliance.
- Residents tend to adopt payment channels they are already familiar with.
- Online DMV solutions allow government agencies to consolidate processes and focus on more essential tasks.
DMV online services save agents and residents time
Providing DMV services online encourages residents to complete motor vehicle property tax payments in a timely manner, saving the department money and productive hours that would otherwise be spent mailing non-compliance notices. Although some residents intend to pay bills and carry out other activities at DMV offices, they may not have the time due to personal responsibilities.
PayIt’s online DMV solutions digitize tasks such as address updates, vehicle registrations, renewals, license plate customizations and payments. These features allow your department to focus on forward-facing tasks and provide residents with a better DMV experience.
Automate service delivery by accepting DMV payments online
Online DMV payment options allow your department to prioritize renewals, registrations and other services rather than handling monotonous administrative tasks such as manual billing. According to a State CIO survey by the National Association of State Chief Information Officers (NASCIO), providing residents with better experiences online has been the biggest driver of expanding government digital services.
Here are the best DMV online payment options to ensure for a positive citizen experience:
- Apps. Mobile applications are an effective way to achieve several DMV functions. Your department can help residents create profiles to make payments, view transaction history, schedule appointments and carry out registrations.
- Card payment on websites. Similar to mobile and desktop apps, web applications are ideal portals for DMV transactions. Since most drivers are familiar with web pages, the transition to online payments will be seamless and widely accepted. Drivers can make credit or debit card payments through the web.
- Digital wallets. Government agencies can leverage a GovTech platform such as PayIt to add DMV payments to mobile wallets. This feature brings the convenience of making payments with one click, increasing drivers’ conformity with the laws. PayIt’s GovWalletTM allows drivers to store important information such as driver’s licenses and vehicle titles, in addition to favorite payment methods and receipts.
How can online DMV payments help your department?
Not all government agencies interact directly with constituents. Accepting online payments is critical, however, for public-facing services.
Some of the benefits include:
- Workflow automation. Accepting online payments can allow DMVs to automate workflows such as periodic charges.
- Time-saving. Electronic payments can reduce the time residents spend onsite and ultimately decrease the number of walk-ins. For example, the North Carolina Department of Transportation was able to reduce DMV wait times by 40% thanks to PayIt’s government platform.
- Organizational efficiency. Departments are able to organize schedules better and eliminate manual tasks such as processing and documenting payments received. According to Forrester’s Total Economic Impact (TEI) report, agencies deploying PayIt were able to reduce the time employees spent processing payment bills from about 5 hours to just 45 minutes.
PayIt’s clients have achieved incredible results by offering services and accepting DMV online ticket payments. For example, PayIt’s partnership with Florida for the launch of the MyFlorida app increased digital revenue collection for DMV transactions by 153% during the COVID-19 pandemic.
Streamline motor vehicle services with PayIt’s digital solutions
Want to learn more about how PayIt can help you receive payments from your drivers on time and increase efficiency within your customer service teams? Book a demo now with our team and find out about our digital government services and payments.
Frequently asked questions
What kind of services can my state’s DMV offer constituents online?
You can automate almost all DMV services except the initial driver’s license registration. By partnering with PayIt, your agency can offer services such as vehicle renewal and vessel registrations, duplication and storage of digital receipts and registration documents. You can also set due dates, reminders and notifications for DMV appointments.
Can PayIt cater to residents who prefer traditional payment methods?
Certainly. In addition to web and mobile applications, PayIt can provide interactive voice response (IVR) phone payments and contactless point-of-sale (POS) terminals for residents who wish to make payments traditionally.
How can PayIt create an easy-to-use citizen experience to avoid digital fatigue?
With new applications constantly requiring new sign-up information, users often experience technology fatigue. PayIt’s platform has a configurable authentication system that allows constituents to create an account or sign in with Facebook, Apple ID or Google for easier access to digital services and payments.
Can residents look up past online DMV payments?
Yes. PayIt’s government platform enables residents to view their transaction history and save receipts through their GovWallet.
