Seven years and counting: PayIt named to the GovTech 100 again in 2023

A proven public utilities software solution

Interactions between citizens and utility departments are now easier than ever. Our online interface streamlines resident utility billing for your customers and delivers secure, real-time payment processing and reporting for your employees.

The PayIt platform is a proven public utilities software solution that helps local governments reduce payment delinquency, improve communication flow and free up time for reinvestment in aspirational projects.

Go from zero to launch in just 90 days.

More than bill presentment

Pay utility bill online: electricity, water, gas, sewage, trash, recycling and more

Customizable tools enable communication with residents when there are utility outages

Payment reminders and AutoPay options

Property and utility account linking for one-stop payment convenience

Store payment methods and set up notifications in our secure GovWallet™

Utility bill automation generates better
experiences for employees and citizens

A purpose-built user interface

PayIt’s dashboard provides an intuitive interface that is user-friendly, making it easier for your citizens to access services and pay utilities online

Chatbot guides

A conversational chatbot guides citizens through processes with a simple Q&A, saving your employees time on basic customer service inquiries

Outage management

Customizable tools to communicate with citizens in the case of utility outages

Powerful administration tools

View analytic reports, search real-time transactions and have access to self-service admin capabilities (permission settings, adding/deleting users etc.)



PayIt is built in the AWS GovCloud, which meets strict requirements for data protection, access control and compliance with agency regulations. This includes the FedRAMP High baseline, the DOJ Criminal Justice ISSP and SOC compliance.



PayIt is able to reduce agencies’ compliance requirements. Our Level 1 certification relieves our clients from having to meet those standards on their own. This saves them time, money and headaches.



PayIt's municipal billing software protects citizen information by replacing payment account data with tokens during transactions, which means credit card or bank account information is never actually stored.

Technology-driven and service-focused

We listen to our clients to create GovTech solutions that meet their needs, and we follow it up with support that exceeds their expectations. When you work with PayIt to deploy our utility billing system, our training and adoption, marketing, and customer support teams are ready to help you.

Support staff

PayIt is able to provide departments with a dedicated support staff and branded, 24/7 digital help center to assist residents with completing their utility bill transactions online, retrieving receipts and checking on the status of payments. This support is available to citizens via their preferred method of contact.

Client success team

A dedicated client success manager (CSM) will guide your stakeholders and project managers from pre-launch through post-launch, providing expertise and the tools to help integrate and implement your utility billing software for municipalities.

Marketing assistance

PayIt’s marketing organization is uniquely positioned to drive adoption with a clear and proven go-to-market strategy. Once launched, the PayIt marketing team will also provide additional assets to continue driving adoption and transactions across the most successful channels.

See how PayIt's utility billing software for cities works