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A proven public utilities software solution

Interactions between citizens and utility departments are now easier than ever. Our online interface streamlines resident utility billing for your customers and delivers secure, real-time payment processing and reporting for your employees.

The PayIt platform is a proven public utilities software solution that helps local governments reduce payment delinquency, improve communication flow, and free up time for reinvestment in aspirational projects.

Go from zero to launch in just 90 days—with no cost to your department.

More than a resident billing
services portal

Utility bill payments: electricity, water, gas, sewage, trash, recycling and more

Manage city and county violations to pay tickets or fines

Payment reminders and AutoPay options

Property and utility account linking for one-stop payment convenience

Store payment methods and set up notifications in our secure Digital Wallet

Utility bill automation features that generate better
experiences for employees and citizens

Utility bill automation features that generate better experiences for employees and citizens

Document storage saved in the Digital Wallet to validate customers’ identities

A conversational chatbot that guides residents through online transaction and processes

Customizable tools to communicate with residents when there are utility outages



PayIt is built in the AWS GovCloud, which meets strict requirements for data protection, access control and compliance with agency regulations. This includes the FedRAMP High baseline, the DOJ Criminal Justice ISSP and SOC compliance.



PayIt is able to reduce agencies’ compliance requirements. Our Level 1 certification relieves our clients from having to meet those standards on their own. This saves them time, money and headaches.



PayIt protects citizen information by replacing payment account data with tokens during transactions, which means credit card or bank account information is never actually stored.

Technology-driven and service-focused

We listen to our clients to create govtech that meets their needs, and we follow it up with support that exceeds their expectations. When you work with PayIt, our training and adoption, marketing, and customer support teams are ready to help you.

Support staff

PayIt is able to provide utility departments a dedicated support staff and branded, 24/7 digital help center to assist residents with completing transactions, retrieving receipts and checking on the status of payments. This is available to citizens via their preferred method of contact.

Client success team

A dedicated client success manager (CSM) will guide utility stakeholders and project managers from pre-launch through post-launch, providing expertise and the tools to help integrate and implement the government billing management software.

Marketing assistance

PayIt’s marketing organization is uniquely positioned to drive adoption with a clear and proven go-to-market strategy. Once launched, the PayIt marketing team will also provide additional assets to continue driving adoption and transactions across the most successful channels.

See how PayIt can transform the way you do business