This guide is designed to help define digital engagement and payment software purchase criteria and evaluate vendors.
The key points are centered around:
- How to effectively champion modernization in your agency
- Technical must-haves for a payments solution
- How to evaluate a vendor’s partnership orientation to find the right fit for your needs
The guide speaks specifically to solutions addressing resident interactions and payments across a wide range of use cases, but much of the advice is worth considering in any government software purchase.
Use this guide as a starting point for your vendor evaluation process alongside the unique criteria your agency has established to effectively serve your community.
